Solve IT problems before they reach the helpdesk.
Otto lives on each employee’s computer and fixes the small, recurring problems on the spot — the unresponsive printer, the slow machine, the full disk, Outlook offline. Evenings, weekends and holidays included. And if a technician takes over, the full history follows — no one starts over.
One agent. Three wins.
Otto creates value across the IT organisation — built on 20+ years of hands-on IT support.
Otto supports Windows, Mac, Microsoft 365 and much more.
Help, right away
Describe the problem in plain language. Otto responds immediately and solves common issues on the spot — no ticket queue.
Fewer tickets. Better context.
Escalations arrive with the diagnostic trail and a device snapshot. Technicians troubleshoot remotely through Otto while the user keeps working.
Overview and control
See what gets solved, what gets escalated and where the recurring problems are — across every device.
Three steps. No friction.
From problem to solution — automatic, transparent and safe.
The user asks Otto
A problem comes up, and the user describes it to Otto in their own words — right on the device.
Otto diagnoses and fixes
Otto inspects the device, finds the likely root cause and applies approved fixes.
A technician takes over seamlessly
If the problem needs a human, Otto escalates with the full history — so nobody starts from scratch.
Built for real IT work
A hard safety brake — on the machine itself
Destructive commands — formatting a disk, disabling BitLocker, clearing event logs, turning off Defender — are refused outright. No approval can override it.
No AI key on the machine
All AI calls are made by the service — a compromised machine exposes no AI access.
Otto knows your company
Otto learns your printers, machine names, software and the quirks that recur at your company — and gets better the longer it runs.
Works with what you have
No RMM migration, no logins, no changes to your setup. Otto investigates the unknown and asks before acting.
Every AI call is accounted for
Each call is checked against your limit before it runs and logged with price and machine — no surprises.
Counts the problems it prevents
Solutions that avoided a support case are counted, so you can see the effect in numbers.
Early access to Otto, the AI support agent for IT teams
Otto is not on general sale. Demand is running ahead of what we can onboard at once, so we take a limited number of IT teams at a time — and you get a direct line to the people who build it. This round has 25 seats, allocated in the order applications arrive.
Limited seats
Demand is outstripping what we can onboard, and we can only take a few teams at a time. We close the round once the seats are filled.
✓ First come, first served
✓ No waiting for setup
✓ Direct line to the product team
What's included
The whole of Otto — not a cut-down trial. Every feature is on from day one.
✓ PC & Mac support
✓ Microsoft 365 support
✓ Unlimited users for the whole period
How to get in
That’s how fast we reply with your place in the queue.
✓ Short call about your setup
✓ Install on one machine
✓ You decide when to scale
Frequently asked questions
What is Otto?
Otto is an AI support technician from tendnow that lives on the employee’s computer and works with a central service. It fixes common IT problems on the spot — and escalates to a human with the full history when needed.
Why is it called Otto?
The name is an acronym for the four things the agent actually does:
- Optimization — keeps the machine fast and tidies up the system.
- Technical insight — understands hardware, software and networks.
- Troubleshooting — finds the fault and fixes it when something goes wrong.
- Organization — keeps track of your IT problems and guides you through them.
Does Otto replace our technicians?
No. Otto handles the repetitive first line and hands everything else to your technicians — with full context.
What happens when Otto can't fix something?
The case is escalated to a technician with everything the employee explained and everything Otto examined. That part is billed by time — and no one has to explain twice.
How do we get started?
You request early access. If you get a seat in this round, you install Otto on one real machine with a signed installer and a one-time code — no Intune project, no lengthy rollout. We can only take a few teams at a time, so seats are allocated in the order applications arrive.
Request early access to Otto
Seats in this round are limited. Sign up now and we’ll get back to you within two working days — or book a demo and watch Otto solve a real IT problem, live.
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